About Us
Advancing Customer Experience in Indonesia
Who We Are
The Association of Customer Experience in Indonesia (ACXI) is a professional association established in March 2026 to advance the recognition and practice of Customer Experience in Indonesia. CXI encourages professional engagement, knowledge exchange, and collaboration that can strengthen CX practice across industries.
Visi
To advance Customer Experience as a recognized professional discipline and a strategic priority for organizations across Indonesia.
Misi
Promote the recognition of CX; encourage cross-industry knowledge exchange; strengthen professional engagement; support innovation and collaboration; and contribute to better customer experiences in Indonesia.
Our Values
Professionalism
Collaboration
Continuous Progress
Inclusivity
Impact
Let's advance CX together!
Advancing Customer Experience. Developing People. Creating Impact.
A professional association advancing Customer Experience through professional engagement, shared knowledge, and collaboration.
Office
Millennium Centennial Center, Lantai 38, Jl. Jend. Sudirman Kav. 25, Jakarta 12920, Indonesia
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Language
🌐 ENG / Bahasa Indonesia
Copyright © 2026 Association of Customer Experience in Indonesia (ACXI) – All rights reserved.
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